This Privacy Policy explains how MyPod Studio ("MyPod", "we", "our", "us") collects, uses, shares, and safeguards your information when you use the MyPod mobile app, website (mypodstudio.in), and related services (collectively, the "Service") — including doorstep car wash bookings, café ordering, and event ticketing.
Our riders capture before/after photos of your vehicle during the wash for service-quality records. These photos are stored securely and visible only to you (in your booking detail screen) and our support team. They are deleted from object storage 12 months after the booking is completed unless you request immediate deletion.
| Purpose | Data used |
|---|---|
| Fulfill bookings & orders | Name, phone, address, vehicle, order details, location |
| Process payments | Order amount, billing info → forwarded to Razorpay (we never see card data) |
| Communicate (OTPs, order updates, receipts) | Phone, email |
| Customer support | Contact info + booking history |
| Improve the app & detect fraud | Usage data, device info, crash logs |
| Marketing (optional, opt-in) | Email, phone, push token — only after you opt in |
We share personal data only with the following categories of recipients, and only as needed:
We do not sell or rent your personal data to advertisers or data brokers.
You have the right to:
To exercise any right, email supportmypod@gmail.com from your registered address. We respond within 7 business days.
The Service is not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If we learn that a child under 13 has provided us personal data, we will delete it promptly.
We implement industry-standard measures: HTTPS/TLS in transit, encrypted database fields for sensitive identifiers, row-level access policies, JWT-based session authentication, and regular security audits. No system is 100% secure — please use a strong password (or Google Sign-In) and keep your device locked.
Our database is hosted in AWS Asia Pacific (Mumbai / Tokyo regions). If you access the Service from outside India, your information will be transferred to and processed in India.
| Permission | Why we need it |
|---|---|
| Location (approximate + precise) | Detect serviceable area, dispatch riders, estimate ETA |
| Camera (rider app only) | Capture vehicle before/after photos |
| Notifications | Order status, OTPs, promo alerts (only after opt-in) |
| Internet | Connect to the MyPod servers |
| Vibrate | Haptic feedback for taps (Android only) |
We use local storage (not third-party tracking cookies) to remember your login session, address, language, and feature preferences. You can clear these from your browser/app settings at any time.
We may update this Privacy Policy from time to time. Material changes will be notified via in-app banner and email at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance.
MyPod Studio
Kolkata, West Bengal, India
Email: supportmypod@gmail.com
Phone: +91 90071 52385
Website: mypodstudio.in